Image by Kupono Kuwamura

Our Policies

Ensuring the Best Experience

At Simply Purity, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Beauty Salon.
Please take a moment to review our policies to ensure you understand our operations procedures.
If you have any questions, just get in touch and we’ll be happy to help.

 

Late Cancellations

Stuff happens, and sometimes you need to cancel your appointment with us. We get it. If you need to cancel more than 24 hours before your appointment, just give us a call or shoot us a message letting us know. If you don’t let us know or have to cancel less than 24 hours before your appointment, we take 50% of the appointment as a fee.
Talk to us to find out more.

Facial
 

Running Late?

Simply Purity is a very popular Beauty Salon. This means we’re usually booked to capacity. If you show up late to your appointment (without letting us know), we can’t guarantee we’ll be able to give you the complete allotted time since we don’t want to keep any of our other clients waiting unnecessarily.
(No shows will incur a 100% fee)
Be in touch to find out more.

Natural Soap and Flowers
 

Saturday Appointments

Saturday appointments at Simply Purity are very popular, with usually a long wait list. We require a $30 deposit to secure your Saturday appointment. We understand emergencies arise however, if you cancel/change your Saturday appointment within the 24 hours notice period or fail to show we will need to retain your deposit. This is to make it fair for other clients and our staff members. We hope you understand and please contact us for any further information.

Spa Setting
 

Changes to Treatments

Please advise us 24 hours prior to your appointment if you need to shorten or lengthen your treatment time. This is to make it fair to clients on our wait list and those that have treatments scheduled for that day. This is to ensure you all receive 100% service at each and every visit.

Woman with Face Cream
 

COVID-19

Please note the following COVID Safe Plan has been put in place to protect you (the client) and ourselves (the therapists) and members of the community.

  • One person per 4 square metres

  • Exclusion of therapists and clients who are unwell, even if they have only mild symptoms

  • Records of all attendance on the business premises for all staff, clients and visitors

  • All clients must complete and sign their COVID Health Agreement prior to their treatment

  • Blankets and linen will not be provided. Clients are welcome to bring their own blanket to their treatment

  • Clients advised to wear a mask and gloves if they wish, but not compulsory

  • Cleaning and disinfecting as per the Australian Government requirements

  • Seating in waiting areas that complies with physical distancing

  • Ensure good hand hygiene facilities are available, including at venue entry and exit and promote excellent hand hygiene by staff

  • Clearly displayed conditions of entry upon entrance, website and social media platforms

  • Encourage download of the COVID-Safe App